Thank you for shopping with AURÉN.
We want to make sure that your order arrives safely and on time. Please read our shipping policy carefully to understand how we process and deliver your items.

Order Processing Time

All orders are processed within 1–2 business days after receiving your payment confirmation.
During peak seasons or promotions, processing times may take slightly longer, but we always strive to ship your order as quickly as possible.
Once your order is processed, you will receive a shipping confirmation email with tracking details.

Shipping Time

Our standard international shipping takes approximately:

• United States: 10–14 business days

• Canada: 10–14 business days

• Australia: 10–14 business days

• Europe: 10–14 business days

Please note that delivery times may vary depending on your location, customs clearance, and local postal service conditions.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and order weight.
We occasionally offer free shipping promotions, so be sure to check our homepage or subscribe to our newsletter for updates.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your parcel online.
If you do not receive a tracking number within 3 business days, please contact us at support@aurenstore.com and we will assist you right away.

International Shipping & Customs

We ship worldwide. However, please note that import taxes, duties, and customs fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We recommend checking your local customs office for more information before placing your order.

Incorrect Address

Please make sure that your shipping address is correct and complete before finalizing your order.
AURÉN is not responsible for packages lost or delayed due to an incorrect or incomplete address provided by the customer.

Lost or Delayed Packages

While most packages arrive on time, delays can occasionally occur due to factors beyond our control such as weather, customs inspections, or postal delays.
If your package has not arrived within 30 business days, please contact us and we will do our best to assist you in locating it.

Returns & Exchanges

If you would like to return or exchange your item after receiving it, please refer to our Return Policy for detailed instructions and eligibility requirements.

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AURÉN Support Team
✉️ support@aurenstore.com
📦 “Carry your light — from our studio to your doorstep.”