FASHONABLE MIRA BAG AURÉN STORE

Welcome to AURÉN.
By accessing and using our website (www.aurenstore.com) and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site.

1. General Information

This website is operated by AURÉN.
Throughout the site, the terms “we,” “us,” and “our” refer to AURÉN. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

AURÉN reserves the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for updates. Continued use of the website after any changes constitutes acceptance of those modifications.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your country or have given consent for any minor dependents to use this site under your supervision.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our service.

3. Product Information & Accuracy

We make every effort to display our products as accurately as possible — including colors, textures, and details.
However, due to variations in screen displays and lighting, we cannot guarantee that the color you see on your monitor will exactly match the product.

All product descriptions and prices are subject to change at any time without notice. AURÉN reserves the right to discontinue any product at any time.

4. Pricing & Payment

All prices listed on our website are in USD (United States Dollars) unless otherwise stated.
We accept secure payment through major credit cards and online payment platforms offered at checkout.
You agree to provide accurate and complete payment and billing information for all purchases made at our store.

5. Shipping & Delivery

We aim to process and ship all orders within 1–2 business days after receiving your payment.
Delivery typically takes 10–14 business days to the United States, Canada, Australia, and Europe.
Please refer to our Shipping Policy for complete details.

AURÉN is not responsible for delays caused by customs, postal services, or other factors beyond our control.

6. Returns & Refunds

We want you to love your purchase.
If you are not satisfied, you may return your order under the terms outlined in our Return & Refund Policy.
Please ensure that all returned products meet the eligibility requirements stated in that policy.

7. Intellectual Property

All content on this site — including text, logos, product images, graphics, and website design — is the property of AURÉN and is protected by international copyright and trademark laws.
You may not reproduce, distribute, or use any content without prior written permission from AURÉN.

8. Third-Party Services

Our site may contain links to third-party websites or tools that we do not control.
We are not responsible for the content, privacy practices, or accuracy of these third-party sites and encourage you to review their policies before engaging with them.

9. Limitation of Liability

To the maximum extent permitted by law, AURÉN shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or services.
This includes, but is not limited to, loss of profits, data, or other intangible losses resulting from your access to or inability to use the site or products.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

11. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at:
📩 support@aurenstore.com
🌐 www.aurenstore.com

AURÉN — Carry Your Light
Elegance made simple. Confidence made timeless.

Welcome to AURÉN’s FAQ page — where we answer the most common questions about our products, orders, and policies.
If you can’t find what you’re looking for, please contact us at support@aurenstore.com — we’re always happy to help!

👜 Product Information

1. What materials are AURÉN bags made from?
All of our handbags are crafted from premium vegan leather and high-quality canvas — materials chosen for their durability, softness, and elegant texture. We are proudly cruelty-free and committed to sustainable design.

2. How should I care for my bag?
We recommend gently wiping your bag with a soft, damp cloth. Avoid harsh chemicals, direct sunlight for long periods, or machine washing. Store your bag in its dust bag when not in use to keep its shape and color.

3. Are your bags waterproof?
Our bags are water-resistant, not fully waterproof. They can handle light rain or splashes, but we advise keeping them away from heavy moisture or soaking conditions.

🚚 Orders & Shipping

4. How long does shipping take?
We process all orders within 1–2 business days.
Delivery typically takes 10–14 business days to the U.S., Canada, Australia, and Europe.
You’ll receive a tracking number once your order is shipped.

5. How much is shipping?
Shipping fees vary by destination and will be calculated at checkout. Occasionally, we offer free shipping promotions — be sure to check our homepage or subscribe to our newsletter.

6. Do you ship internationally?
Yes! We ship worldwide. Please note that customs fees or import taxes may apply depending on your country’s regulations.

💳 Payments & Orders

7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

8. Can I change or cancel my order?
We can only modify or cancel orders within 12 hours after purchase. Please contact us immediately at support@aurenstore.com if you need to make a change.

9. I entered the wrong address. What should I do?
Please email us as soon as possible. If your order hasn’t shipped yet, we’ll update your address.
If it has already been shipped, unfortunately, we can’t change the delivery details.

💌 Returns & Refunds

10. What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition and packaging.
Please review our full Return & Refund Policy for details.

11. How long does it take to get my refund?
Once we receive and inspect your return, your refund will be issued within 5–10 business days to your original payment method.

12. What if my item is damaged or incorrect?
If you receive a defective or wrong item, please contact us within 7 days of receiving your package with photos of the issue.
We’ll send you a replacement or a full refund — no extra cost.

💖 AURÉN Brand & Support

13. Where is AURÉN based?
AURÉN is a Canada-based fashion brand with global fulfillment partners, proudly serving customers in the U.S., Canada, Australia, and Europe.

14. How can I contact you?
You can reach us anytime at support@aurenstore.com — our team will respond within 24–48 hours (Mon–Fri).

15. Do you offer collaborations or wholesale?
Yes! We love to collaborate with creators, stylists, and boutiques. Please contact us via email with the subject line “Collaboration” or “Wholesale Inquiry.”

Still have questions?
Reach out to us — we’re always here to help you carry your light beautifully. ✨AURÉN — Carry Your Light